Getting help

Something not working, or a question this documentation does not answer? These are the ways to reach us, fastest first.

Ask in the app#

The Ask chat can log a question or problem with the dembrane team for you. Describe what happened and ask it to pass the issue on. It will show you what it sends before sending. Logged requests go into the team’s review queue; they are read, but this route does not guarantee a direct reply.

Email the team#

For anything that needs a person to respond, email support@dembrane.com. Include:

• the workspace and project name
• what you were doing and what you expected
• when it happened, so we can find it in our logs

For privacy questions or objections about participant data, use info@dembrane.com.

Join the community#

The dembrane community Slack is where hosts share how they run sessions and where the team hangs out. Ask for the invite link from the Help section in the app sidebar.

If the in-app route fails#

Logging a request through Ask can occasionally fail, like any network call. When it does, email support@dembrane.com directly with the same details. Nothing is lost by switching channels; email always reaches us.