Organisations & workspaces
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dembrane has two levels above your actual work. An organisation is your company or institution; inside it live workspaces, and inside each workspace live the projects where conversations, transcripts, chat, and reports sit.
- The organisation holds your members, your workspaces, and your pooled billing. Org admins create workspaces and see across all of them; the org owner has full control and can’t be demoted through the interface.
- A workspace is one programme of work with a clear boundary - its own members and roles, its own projects, its own settings, and its own tier. A research study, a client engagement, a department’s town halls.
To create a workspace you need to be an org admin or owner. To manage one, you need to be its owner or admin. See roles & permissions.
New workspace, or new project?#
This is the question that comes up most. The short version: a workspace is the unit of billing and access; a project is the unit of work. When in doubt, prefer a project - workspaces are heavier, each with its own members and tier.
| Your situation | Make a… |
|---|---|
| A new study or consultation within the same team | project in an existing workspace |
| A new client or external engagement (especially as a partner) | workspace |
| A sensitive programme that should be private from the rest of the org | workspace |
| A separate team that shouldn’t share members or settings | workspace |
| A programme that needs audit logs or a higher tier than the rest | workspace |
Projects can be moved between workspaces later if work changes hands - see data ownership & compliance.
Membership at the two levels is separate#
Being in an organisation doesn’t put you in any of its workspaces, and being in a workspace doesn’t put you in the org. So:
- You can belong to an org with no workspaces yet.
- You can be inside a workspace without belonging to the org at all - that’s exactly what the external and observer roles are: outside collaborators who work in a workspace while staying outside your organisation.
Bringing an outside collaborator into the organisation as a full member is therefore a deliberate step, not a toggle - the path is in external is a role.
How billing flows#
Billing attaches to a billing account:
- Internal workspaces share one pooled account across the organisation, and seats pool across them.
- External-client workspaces, where a partner hosts work for someone else, get their own separate account.
So internal costs roll up into the org, while an external-client workspace stands on its own. The full picture is in tiers & billing and data ownership & compliance.
Getting started#
A new organisation begins with an onboarding wizard that creates your first workspace and project together, so you’re recording within minutes. From there you add people via invites, set visibility, and choose a tier. Hosts can follow the host getting-started guide.
Related#
- Projects - what lives inside a workspace.
- Roles & permissions - who can do what at each level.
- Tiers & billing - how billing accounts and seats work.
- Visibility & discovery - who can find and join a workspace.
- Invites & access - adding people to an org or workspace.
- The partner program - external-client workspaces and their separate billing.
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