Tiers & billing
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A tier is the plan a workspace is on - it decides which features that workspace has. There are four, and they stack: each one includes everything below it. Prices are per seat, per month, in euros.
What each plan gives you#
| Capability | Free | Innovator €20 | Changemaker €75 | Guardian €150 |
|---|---|---|---|---|
| Secure transcription | ✓ | ✓ | ✓ | ✓ |
| Recording hours | 1 h | unlimited | unlimited | unlimited |
| Bring your own language model + MCP | – | ✓ | ✓ | ✓ |
| Built-in analysis (library, summaries, themes) | – | – | ✓ | ✓ |
| Audit logs | – | – | ✓ | ✓ |
| White labelling | – | – | ✓ | ✓ |
| EU-sovereign stack | – | – | – | ✓ |
What each one is for:
- Free - one hour of recording, a single user, open registration, and the same secure, multilingual transcription as every paid tier. It’s the only tier with an hour cap. On Free the heavier features (chat, reports, extra workspaces) are gated, and you’ll be prompted to upgrade when you reach for them.
- Innovator (€20) - unlimited hours, plus the option to point your own ChatGPT or Claude at your conversations over MCP instead of dembrane’s built-in analysis. Coming soon, once the MCP integration ships.
- Changemaker (€75) - the tier most teams land on, and the one you can buy yourself today. Adds dembrane’s built-in analysis on EU-hosted language models, audit logs, and white labelling.
- Guardian (€150) - everything in Changemaker on an EU-sovereign, CLOUD-Act-safe stack for the strictest compliance needs. Coming soon.
Tip
Need bespoke compliance terms or to run dembrane yourself? Those go beyond the standard tiers - see data ownership & compliance and the external developer guides.
Monthly vs yearly#
The prices above are the yearly rate, which is the cheaper option. You can pay monthly instead for 15% more per seat.
What a seat is#
A seat is what a person occupies in a workspace. Most roles use one - owner, admin, member, billing, and external. The observer role is free and never does.
Two things make seats easy to live with:
- They’re metered, never blocked. You can always add someone - dembrane counts the seat and reflects it in your bill rather than stopping the invite. Pending invites count too; observer invites don’t. See invites & access.
- A person counts once per workspace. Seats are pooled across the workspaces in a billing account, and the same person in the same workspace is a single seat, not one per project.
Tip
The mental model is "add who you need, watch the count." If someone only needs to see results, make them a free observer.
How billing is organised#
Billing attaches to a billing account, scoped one of two ways:
- Pooled across your organisation - the default. All your internal workspaces share one account and pool their seats.
- Per workspace - used for external-client workspaces, where a partner runs work for someone else. That workspace gets its own account so the client’s usage stays cleanly apart.
The full split, and what it means for data ownership, is in data ownership & compliance.
Payments go through Mollie. Where dembrane needs to invoice offline - larger or public-sector customers paying by bank transfer - staff can arrange managed invoicing (staff billing guides).
Note
Existing paying customers move onto Changemaker (with unlimited hours) until their renewal, so nobody loses recording capacity in the transition.
Requesting an upgrade#
If you’re a member without billing rights, you don’t pay the bill - you request an upgrade (a new workspace or a higher tier), and someone with billing rights, or dembrane staff, approves it. The same flow gates a few transitions, like moving a workspace out of “open”, which needs Innovator or above.
Related#
- Roles & permissions - who can see invoices and change the plan.
- MCP & bring-your-own-LLM - the coming-soon Innovator integration.
- Data ownership & compliance - internal vs external billing and the sovereign stack.
- Organisations & workspaces - what shares a billing account.
- Invites & access - how seats are counted as you add people.
- Library & analysis - the built-in analysis Changemaker unlocks.
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