Tiers, billing & usage (for hosts)
dembrane comes in four plans - Free, Innovator, Changemaker, Guardian - priced per seat per month. Your workspace’s plan decides your recording hours, whether you get built-in analysis and reports, and a few compliance features on top. Here’s what each gives you, how seats and usage work, and how to move up.
The full breakdown is in the canonical tiers & billing reference.
The plans#
Prices are per seat per month, in EUR, billed yearly by default. Paying monthly adds 15%. Each tier includes everything below it.
| Capability | Free | Innovator €20 | Changemaker €75 | Guardian €150 |
|---|---|---|---|---|
| Secure transcription | ✓ | ✓ | ✓ | ✓ |
| Recording hours | 1 h | unlimited | unlimited | unlimited |
| Bring-your-own-LLM + MCP | - | ✓ | ✓ | ✓ |
| Built-in analysis (Gemini) | - | - | ✓ | ✓ |
| Audit logs | - | - | ✓ | ✓ |
| White-labelling | - | - | ✓ | ✓ |
| EU-sovereign stack | - | - | - | ✓ |
In practice:
- Free - 1 hour of recording, a single user, secure transcription. The only tier with an hours cap. Good for trying dembrane on a small session.
- Innovator (€20/seat) - unlimited hours, no built-in analysis; the chat screen becomes a bring-your-own-LLM integration over MCP (connect ChatGPT/Claude). Coming soon, gated on MCP shipping.
- Changemaker (€75/seat) - the tier most hosts land on. Unlimited hours plus built-in analysis on EU-hosted Gemini (library, reports, chat), audit logs, and white-labelling. Self-serve, billed through Mollie, available now.
- Guardian (€150/seat) - everything in Changemaker on a CLOUD-Act-safe EU-sovereign stack. Coming soon.
Note
Existing paying customers move to Changemaker (unlimited hours) until renewal. Bespoke compliance and self-hosting are available - talk to dembrane.
Seats#
Most roles take a seat: owner, admin, member, billing, external. Observer is free. Seats are metered, never blocked - inviting never hits a wall, the count just shows in usage. A person counts once per workspace, pooled across the workspaces on a billing account. See roles & permissions for which role does what, and managing your workspace for adding people.
Usage#
Open Settings → Billing & usage (or the org-wide rollup if you run several workspaces) to see your recording hours (capped at 1 h on Free, unlimited above), seats in use, and per-project usage under each project’s own Usage section.
Tip
On Free, if you're planning a session over an hour, check usage and upgrade before the event, not mid-recording. On paid tiers, hours are unlimited.
Upgrading#
To Changemaker is self-serve: with billing access (owner, admin, or the billing role), upgrade from Settings → Billing & usage; payment runs through Mollie. Innovator and Guardian are both coming soon, so not self-serve yet.
If you don’t hold billing access, or you’re on the free-tier flow, request an upgrade instead - it goes to whoever can approve it (your workspace owner/admin, or dembrane staff for free-tier requests), and you’re notified of the decision. That’s the route when you hit a gate: a walled feature, the hours cap, or a contact sales prompt that has no self-serve upgrade.
What’s gated, at a glance#
| If you’re blocked from… | You need… |
|---|---|
| Recording past 1 hour | Innovator or above |
| The library, reports, dembrane’s built-in chat | Changemaker or above |
| Audit logs, white-labelling | Changemaker or above |
| Making a workspace/project more private than “open” | Innovator or above |
| An EU-sovereign stack | Guardian (coming soon) |
Related#
- Tiers & billing - feature reference - the canonical pricing and plan page.
- Roles & permissions - which roles take seats and what they can do.
- Managing your workspace - adding people and reading usage.
- Library & analysis and reports - the headline Changemaker features.
- Chat & Ask - built-in on Changemaker, bring-your-own-LLM on Innovator.
Comments