Account & security
On this page
Everything personal to you lives under your user Settings - your display name, password, sign-in security, and preferences. These follow you, not any one workspace. Anyone with an account can manage their own; no special role needed.
Profile & display name#
Your display name is how you appear to others - in member lists, on reports, and anywhere your activity shows up. Set it under account settings. A recognisable name (a real one, not a handle) helps collaborators and clients know who’s who.
Password#
Change your password from account settings. If you’re locked out, the sign-in screen offers password reset by email - request it, follow the link, set a new one. New accounts confirm their email address before they’re fully active.
Two-factor authentication#
Turn on two-factor authentication (2FA) and signing in needs your password and a second factor, so a leaked password alone can’t get in.
Tip
If you handle conversations from real people - citizens, patients, employees - turn on 2FA. It's the single biggest, cheapest improvement to your account's security. The dembrane Go mobile app honours 2FA at sign-in too.
Appearance & language#
Tune the interface to suit you - these change your view, not your colleagues’:
- Font and size - choose the typeface and text size for comfortable reading.
- Language - the interface comes in eight languages: English (US), Dutch, German, French, Spanish, Italian, Ukrainian, and Czech. This doesn’t affect the language of the conversations you record or the transcription, which is multilingual in its own right.
Note
This documentation is in British English; the interface offers US English among its locales, so small spelling differences (organize vs organise) between the docs and the UI are expected.
Audit logs#
An audit log records the actions taken in a workspace - a defensible trail of who did what and when. In regulated or high-stakes settings (public consultations, health, sensitive personal data) it’s often a requirement rather than a nice-to-have.
Audit logs are a Changemaker (or above) capability, surfaced to people who can manage the workspace. On Free or Innovator you’d upgrade to reach it. See also roles & permissions.
Project defaults#
Account settings include project defaults that pre-fill choices when you create a new project - most importantly the legal basis for processing the conversations you collect. Setting a sensible default means every new project starts from a considered, consistent footing rather than a blank field, which matters when you’re recording real people. The wider picture of who owns the data is in data ownership & compliance.
Your access at a glance#
A my access view lists the organisations and workspaces you belong to and the role you hold in each - the quickest answer to “what am I actually a member of, and as what?” To change any of it, you’d go through invites & access (and need the rights to do so).
Deleting your account#
Account deletion is available if you no longer want a dembrane account. On the dembrane Go mobile app, deletion is completed in the browser.
Related#
- Roles & permissions - your role decides what you can act on.
- Tiers & billing - the tier that unlocks audit logs.
- Data ownership & compliance - legal basis and how data is handled.
- Invites & access - how membership (and your “my access” list) changes.
- dembrane Go (the mobile app) - sign-in, 2FA, and account deletion on mobile.
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