For staff

These pages cover the admin panel: the staff-only console behind the dashboard that lets you do things no customer can - chase renewals, approve upgrades, issue invoices, grant trials, run trainings. They’re for dembrane employees with an admin account.

Customer roles (owner, admin, member, billing, external, observer) live inside an organisation or workspace. Staff sit outside that model: you operate across every account, see all workspaces and invoices, and hold the controls to change them. A staff member can also be a host running their own projects - the panel is just a separate, separately gated surface.

Getting in#

The admin panel is a separate, staff-only area, gated apart from the normal dashboard. You reach it with a dembrane staff account. If you can’t see it, your account isn’t set up as staff yet - ask whoever manages staff access.

A few of the most sensitive actions - changing a workspace’s tier or visibility, or transferring it to a new owner - need extra permission on top of staff access. If one of those is greyed out for you, you don’t have it yet; everything else on this page you can do.

What you can do here#

• The admin panel - how to reach it, how it’s laid out (Usage & billing, At-risk, Payments, Training), and the kebab-action model that runs through it.
• Usage & billing rollup - every account: usage per account and workspace, revenue class (trial / managed / comped / paying), MRR forecast, admin contacts, CSV export, 12-month lookback, filters.
• Account health & at-risk - accounts that need a human: pilot hard-blocks, at-cap, approaching-cap, recent downgrades, and the outreach for each.
• Upgrade requests - approve or deny new-workspace and tier-upgrade requests; how notifications and the daily digest batch.
• Managed & offline billing - set an account managed, assign an account manager, issue a payment link or invoice (VAT / e-invoice), mark paid.
• Discounts, trials & tiers - apply a discount, grant a reverse trial, change a tier, change the admin, reset usage.
• Partner administration - the partner toggle, referral ledger, external-led-orgs signal, and workspace handoff.
• Trainings & licences - run the catalogue: schedule sessions, complete them to grant one-year licences, manage the roster.

The customer side, for reference#

Most actions here affect what customers experience on the dashboard:

• Tiers & billing - the plans you change, plus seats and billing accounts.
• Roles & permissions - the customer roles you read in the rollup.
• The partner program - what the partner toggle unlocks.
• Trainings - the customer-facing view of the licences you grant.

Related#

• The admin panel - how the panel is laid out and reached.
• Usage & billing rollup - the master table you start from.
• Feature pages - what a customer sees, when you need to check.